Privacy Policy — Banai

At Banai, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us—whether through our website, social platforms, or direct communication.

By using our services or placing an order, you agree to the terms outlined in this policy.

1. Information We Collect

To provide a smooth and reliable experience, we may collect the following types of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address

Order & Transaction Information

  • Purchase history
  • Order details
  • Payment-related information (processed securely via third-party gateways)

Technical & Usage Data

  • Device and browser type
  • IP address
  • Cookies and browsing activity
  • Website interaction data

This information helps us understand user behavior and improve our services.

2. How We Use Your Information

We use your information to operate efficiently and serve you better. This includes:

  • Processing and confirming orders
  • Managing delivery and logistics
  • Providing customer support
  • Handling returns, replacements, and warranty claims
  • Preventing fraud and unauthorized transactions
  • Sending order updates and service notifications
  • Sharing promotional offers and marketing communications
  • Improving website performance and user experience
  • Ensuring compliance with legal and regulatory obligations

We only use your data where necessary and relevant to our business operations.

3. Data Sharing

Banai does not sell or rent your personal information. We only share data when required to fulfill services or comply with legal obligations.

Your information may be shared with:

  • Delivery partners (for order fulfillment)
  • Payment gateways (for secure transaction processing)
  • Website hosting & technical providers
  • Fraud detection and risk prevention services
  • Legal authorities, if required by law or regulation

All third parties are expected to maintain appropriate data protection standards.

4. Data Security

We implement commercially reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, it’s important to understand that:

  • No online system is completely secure
  • Data transmission over the internet carries inherent risks

Therefore, Banai cannot guarantee absolute security and is not liable for breaches beyond our reasonable control.

5. Cookies & Tracking Technologies

Banai uses cookies and similar technologies to:

  • Enhance your browsing experience
  • Remember user preferences
  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings, although this may affect certain website functionalities.

6. Marketing & Communication Consent

By placing an order or submitting your contact information, you agree to receive:

  • Order-related updates
  • Customer service communication
  • Promotional offers and marketing messages

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders and services
  • Maintain business records
  • Comply with legal and regulatory requirements

Once data is no longer required, we take reasonable steps to delete or secure it.

8. Policy Updates

Banai reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any changes will be effective immediately upon posting. Continued use of our website or services indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Banai Support Team
📧 Email: support@banaibd.com
📞 Phone: +880 1403-089004