Return, Replacement & Warranty Policy — Banai

At Banai, we are committed to delivering quality products and a smooth customer experience. This policy outlines the conditions under which returns, replacements, and warranty claims are accepted.

A. 3-Day Replacement Guarantee

Customers must report any issue within 3 calendar days from the date of delivery.

Eligible Cases

  • Product damaged during delivery
  • Wrong item received
  • Missing parts
  • Major manufacturing defect visible upon unboxing

Required Proof

To process any claim, customers must provide:

  • Clear unboxing video (from sealed package opening)
  • Product photos
  • Invoice or order number
  • Clear description of the issue

Note: Without valid proof, Banai reserves the full right to reject any claim.

B. Change of Mind / Customer Preference Return

If a customer decides not to keep the product after delivery, Banai may allow a return at its sole discretion.

Conditions

  • Product must be unused
  • Original packaging must be intact
  • No damage, stains, odor, or installation marks
  • Return request must be made within 3 days

Charges

  • Customer must bear both forward and return delivery charges
  • Approved refunds will be:
    Product value minus all delivery and handling charges

C. 3–6 Month Burnish Warranty

Banai provides a limited 3–6 month warranty on product finish (depending on product category).

Covers

  • Abnormal fading of polish/finish
  • Unusual coating peel
  • Burnish deterioration under normal indoor use

Does NOT Cover

  • Natural aging of bamboo/wood
  • Sunlight discoloration
  • Moisture or water exposure
  • Use of harsh cleaning chemicals
  • Scratches, drops, or physical impact
  • Misuse or negligence
  • Commercial use
  • Product modifications
  • Third-party repairs

Warranty Claim Conditions

  • Customer must bear all courier/delivery charges (both ways)

After inspection, Banai may:

  • Repair the product
  • Refinish the surface
  • Replace specific parts
  • Offer partial store credit
  • Reject the claim if not eligible

Final decision will be made by Banai’s inspection team.

D. Non-Returnable Situations

Banai reserves the right to reject any return or replacement request if:

  • No unboxing video is provided
  • Issue is reported after 3 days
  • Product has been used or installed
  • Return request is based on change of mind after use
  • Complaint is about handmade variations
  • Color differs slightly due to screen display
  • Product is custom-made
  • Item is from discounted or clearance sale
  • Seasonal collection items
  • Corporate or bulk orders
  • Damage occurred after delivery acceptance

E. Refund Timeline

If a refund is approved:

  • Mobile Banking: 3–7 working days
  • Bank Transfer: 5–10 working days
  • Store Credit: Issued instantly after approval

Note: Original delivery charges are non-refundable.